Privacy Policy

1. Introduction

Aluna ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our therapy platform and services.

2. Information We Collect

Personal Information

When you register for an account, we collect:

Name and email address
Profile information (for therapists: professional credentials, bio, location)
Payment information (processed securely through Stripe)
Timezone preferences

Information from Third-Party Services

If you sign in using Google or Facebook, we receive your name, email address, and profile picture from these services. We do not access your contacts, posts, or other social media content.

Automatically Collected Information

We automatically collect certain information when you use our platform, including your IP address, browser type, device information, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account
Connect you with therapists and facilitate bookings
Process payments and send transaction confirmations
Send appointment reminders and service notifications
Enable video therapy sessions
Improve our platform and services
Respond to your inquiries and support requests

4. Video Sessions

Our platform enables video therapy sessions between clients and therapists. These sessions are conducted using peer-to-peer WebRTC technology, meaning video and audio streams flow directly between participants and are not recorded or stored on our servers.

5. Payment Processing

All payment information is processed securely through Stripe. We do not store your full credit card numbers on our servers. Stripe's privacy policy governs their handling of your payment data.

6. Information Sharing

We do not sell your personal information. We may share your information with:

Therapists: When you book a session, we share necessary information with your chosen therapist
Service Providers: Third parties that help us operate our platform (e.g., Stripe for payments, SendGrid for emails)
Legal Requirements: When required by law or to protect our rights and safety

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate personal data
Request deletion of your personal data
Withdraw consent for data processing
Export your data in a portable format

To exercise these rights, please contact us at the email address below.

9. Data Deletion

You can request deletion of your personal data at any time by emailing [email protected] with the subject line "Data Deletion Request."

Upon receiving your request, we will:

Verify your identity to protect against unauthorized requests
Delete your account and personal information from our systems
Remove any social login connections (Google, Facebook)
Request deletion of your data from our payment processor (Stripe)

We will process your deletion request within 30 days and send confirmation once complete. Note that we may retain certain information as required by law or for legitimate business purposes (e.g., transaction records for tax compliance).

10. Cookies

We use essential cookies to maintain your session and remember your preferences. We do not use tracking or advertising cookies.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]